Terms of Service

Material Monitor · Last updated 9 September 2026

These are the terms for using Material Monitor, a web app for small custom home builders made and run by Lock Ten Studio LLC, a Maryland limited liability company. By signing up, or by using the app as a member of a company that signed up, you agree to them. They are written plainly on purpose.

Who this agreement is with

This agreement is between Lock Ten Studio LLC ("we", "us", "our") and the company that holds the account ("your company"). Where these terms say "you", they mean a person using the app as a member of that company. The person who signs the company up confirms they are allowed to agree to these terms on the company's behalf.

Our Privacy Policy explains how we handle data and forms part of this agreement.

What the service is

Material Monitor keeps a list of your company's finish material orders per job, receives deliveries from a phone with counts, condition notes and photos, watches the vendor mail your company routes to it, and sends your office a morning email about the orders that need a word. It is a record keeping and prompting tool. It does not place orders, pay invoices, or contract with your vendors on your behalf.

Your account and your company

A company signs up with a work email address. Signing in uses a six-digit code sent to that address, so there is no password to manage. Keep access to that mailbox secure, because anybody who can read it can sign in as you.

Your company invites its own teammates and decides who belongs. An administrator can remove a member at any time. Your company is responsible for what its members do in the app, and for keeping its member list current when people join or leave.

You must be at least 18 years old to use Material Monitor, and you must use a work email address that belongs to your company.

The app proposes, people decide

This is the most important thing to understand about the product. Material Monitor reads vendor mail and proposes changes to your orders. A person at your company confirms every proposed change, with one exception: where a tracking number in the mail matches a tracking number already on the order exactly, the app applies the update on its own, because there is nothing to interpret.

We do not guarantee that any read is correct. Vendor email is written by people and machines we do not control, in formats that change without notice. A ship date can be misread, an item can be matched to the wrong line, and a message can be missed entirely. The morning email is a prompt, not a certification.

Your office remains responsible for its orders. Confirm what matters with your vendors, keep your own commercial records, and do not treat the app's status as proof of anything. Use it the way you would use a sharp assistant: helpful, fast, and still checked.

Vendor mail and your right to route it

Your company chooses how vendor mail reaches the app: a private forwarding address that you forward mail to, a connected Microsoft 365 mailbox read through Microsoft's sign-in, or a connected Google Workspace or Gmail mailbox read through Google's sign-in. Each connection is read only.

Your company is responsible for having the right to route the mail it routes. That means the mailbox is your company's, the person who connects it is allowed to, and forwarding that mail to a service provider is consistent with your company's own policies and any agreement it has with the mailbox provider or its vendors. We cannot verify this for you.

The app reads only mail from senders your company has approved as vendors, ignores mail from your company's own domains, and never sends mail from a connected mailbox. Follow-up emails are drafts that your office sends from its own mailbox. Your company can disconnect a mailbox at any time, which deletes the stored sign-in tokens and stops any further reading.

Acceptable use

Use the app for your company's own construction business. Do not:

• connect or forward mail your company does not have the right to route;
• use the app to store data unrelated to your company's material orders, including anything you would not want in a business record;
• try to reach another company's data, probe the service for weaknesses, or work around access controls;
• scrape, resell, or rebrand the service, or use it to build a competing product;
• upload anything unlawful, or anything containing malware;
• place a load on the service that interferes with other customers.

We can suspend an account that is doing any of these, and we will say why.

Your company's data

Your company's data stays your company's. We do not claim ownership of your orders, your notes, your photos or your vendor mail. We hold it and process it so the app can work, as described in the Privacy Policy, and we do not sell it or use it to build a product for anyone else.

You grant us only the permission we need to run the service for you: to store, copy, transmit and process your company's data for the purpose of providing Material Monitor to your company.

Your company can delete records inside the app at any time, and can ask us to delete the whole company by writing to info@lockten.ai.

Subscription and cancellation

Material Monitor is sold as a monthly subscription per company. The price, what a subscription includes, how it is billed, when it renews, how to cancel and how refunds work will be set out here in full before paid subscriptions begin. Founding builders will be told their terms directly, in writing, before anything is charged.

Termination

Your company can stop using Material Monitor whenever it likes, by cancelling the subscription or by asking us to close the account.

We can suspend or end access if a company breaks these terms, if its use puts the service or other customers at risk, or if we are required to by law. Except where the problem is serious or urgent, we will give notice and a chance to put it right first. We can also retire the service entirely, in which case we will give account administrators reasonable notice and a way to export their company's records before access ends.

When an account closes, we delete the company and its data on the timetable in the Privacy Policy. Export anything you want to keep before you close it.

Disclaimers

The service is provided as it is, and as available. To the fullest extent the law allows, we make no warranties of any kind about it, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non infringement. We do not warrant that the service will be uninterrupted, that it will be free of errors, or that anything it reads out of a vendor email will be accurate or complete.

Limitation of liability

To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special or consequential damages, or for lost profits, lost revenue, or the cost of substitute services, arising out of the use of Material Monitor. Our total liability arising out of this agreement is capped at an amount to be set in this section.

Changes to the service and to these terms

We are actively building Material Monitor, so features will change, and some will be removed. We will not remove something a company depends on without telling account administrators.

If we change these terms we will update the date at the top of the page, and if the change is a significant one we will tell account administrators by email before it takes effect. Continuing to use the service after that means the new terms apply.

Governing law

This agreement is governed by the laws of the State of Maryland, without regard to its conflict of laws rules, and any dispute will be brought in the state or federal courts located in Maryland.

Contact

Questions about these terms go to info@lockten.ai. Material Monitor is operated by Lock Ten Studio LLC, a Maryland limited liability company.

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